Internet, phone and TV companies have what’s called a “last mile” problem: These companies spend billions of dollars in satellites, cables, towers and other technology, but until their service goes the “last mile” and is accessible by their customers, it creates no value for the company or their customers. All the infrastructure in the world doesn’t matter until the companies go that final distance to their customer’s homes and offices.
Drilling contractors and service companies have a similar “last mile” problem: They spend an enormous amount of time and resources developing policies, procedures, programs, systems and processes to improve safety and productivity. However, if these efforts don’t become operational at the worksite, they fail to create any benefit for the company. Even worse, they leave in place the risks that were supposed to be addressed, giving them a false sense of security.
Dalma Energy set out to address this “last mile” challenge. By doing so, it addressed several issues in safety and productivity.
When Dr Fredric Young, CEO of Dalma Energy, visited one of the company’s rigs four years ago, he saw something surprising: a laminated piece of paper on a winch describing a 26-step operating procedure, but only two steps of that procedure were relevant to the winch operator. Rig management simply expected that the winch operator would be able to identify the two relevant actions from the 26 listed and operate the winch properly without further support.
If this was the case with the winch procedure, Dr Young wondered, how many other procedures were unclear and not executed as expected, and did the rig crews even know that there were issues with the procedures? To address this challenge…..